Telephone Etiquette

Course Description

Learn how to enhance your professional image and communication skills through effective telephone etiquette. Gain the necessary guidelines, knowledge, skills and strategies to ensure a positive impact on all callers. Learn about: effective greetings, voice technique, taking messages/voice mail, conference calls, handling difficult callers and much more. See Course Outline. Read Course Reviews.

This Course is Part of the Following Certificate(s) and/or Course Series:

• OACP - Office Administration Certificate Program (5 Levels)

• Office Skills Essentials I

Certificate programs at Chinook are available in a variety of disciplines and formats and can be completed in a short period of time. Certificate courses can be taken individually, and some courses can be applied towards more than one certificate. Participants are required to Register to receive a certificate. Course Series let you bundle, save time and money.