Achieving Success with Challenging Behaviours & Situations

Course Description

Are you seeking techniques to handle difficult workplace situations? Do you have colleagues, employees, or leaders who are challenging to interact with? Do you notice that others become defensive when you bring forward concerns?

You may have limited authority over people you work with and can only use your communication skills to influence others. You can’t change working relationships by trying to control other people’s behaviour, but you can by changing yourself in relation to them. You can place your energy in blaming and complaining about someone, or you can use it to become very skillful. Join us for an opportunity to explore and practice with new tools to find more successful ways of interaction through advanced listening and speaking skills. See Course Outline.

Recommended Prerequisites

Dealing with Difficult Behaviours and Conflict Resolution in the Workplace.

It is the responsibility of the student to ensure that prerequisites are met. For more information, contact us by phone at 403-777-7550 or email at chinookconted@cbe.ab.ca.