Email Etiquette

Course Description

In a world where we endure information overload via social media chat, mobile messaging, etc. it's more important than ever to do recipients a favour with every email we send. Learn how to make every email clear, concise, and easy to interpret. This practical course covers best practices for tuning up and toning down your subject lines and message body. Participants will gain strategies to avoid common pitfalls and manage tricky situations. Ideal for anyone looking to improve communication skills in the workplace or personal life. Learn about:

• Email's competition

• Writing for the recipient

• Tuning up the message components

• Message tone and your state of mind

• Common pitfalls to avoid