Improving organizational performance is a critical skill set for any leader. In this course, you will learn how to develop benchmarks, monitor performance and apply benchmark results to improve organizational efficiency and productivity.
Instructor(s):Self-Study
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
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Lesson 1
- Using benchmarking to measure productivity
- Benchmarking is the process of improving performance
- Standard operating procedures
- Benchmarking is a continuous improvement effort
- Benchmarking program
- Establish effective benchmarks to improve performance
- Collecting data to develop a program
- Analyzing the data to establish the benchmarking methodology
- Leaders' role in monitoring the benchmarking implementation process
- Successful benchmarking
- Willingness to continually change
- Effective benchmarking
- Measuring benchmarks
- Internal benchmarking assessment
- Effective benchmarking
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