Conflict Resolution for the Workplace

Course Description

Effective conflict resolvers are not born - they need training and practice. In this technological age, people often find it difficult to communicate face to face and there exists the very real possibility for miscommunication and conflict. Build your skills as an effective conflict resolver and communicator. Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.

These skills will help you work more productively and effectively with clients, colleagues and supervisors. Successful collaboration helps you and the other party find creative solutions that will meet both your needs. See Course Outline.

This Course is Part of the Following Certificate(s) and/or Course Series:

• Business Communication

• Conflict Management Essentials

• Core Leadership Development

• OACP - Office Administration Certificate Program (5 Levels)

Certificate programs at Chinook are available in a variety of disciplines and formats and can be completed in a short period of time. Certificate courses can be taken individually, and some courses can be applied towards more than one certificate. Participants are required to Register to receive a certificate. Course Series let you bundle, save time and money.