Dealing with Difficult Behaviours

Course Description

Do you encounter difficult behaviours at work? Colleagues, customers and students - we can all exhibit difficult behaviours at times. In this dynamic course, learn to identify and manage the difficult behaviours of others. Learn to recognize and deal with the many difficult personality types, while controlling your own emotions and fears when faced with difficult situations. Many opportunities are provided to reflect on the nature of difficult interactions, share experiences, and enhance skills for defining and defusing conflict. Includes KATO Profile Inventory. See Course Outline. Read Course Reviews.

This Course is Part of the Following Certificate(s) and/or Course Series:

• Conflict Management Essentials

• OACP - Office Administration Certificate Program (5 Levels)

Certificate programs at Chinook are available in a variety of disciplines and formats and can be completed in a short period of time. Certificate courses can be taken individually, and some courses can be applied towards more than one certificate. Participants are required to Register to receive a certificate. Course Series let you bundle, save time and money.