Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.
The instructional materials required for this course are included in enrollment and will be available online.
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Lesson 1
Purposes and Elements of Communication
When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.
Direction of Communication Flow
As you begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help you understand it. In this lesson, you'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.
Communication Media and Effective Listening
How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. The lesson will also talk about how to listen more effectively—the first step to being a more effective communicator.
Non-Verbal and Written Communication
Speaking is only one part of how people communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. The lesson will then discuss written communication as well as how to use the writing process more effectively.
Communicating With Groups and Running Effective Meetings
Communicating with individuals is a real art; communicating with groups multiplies the challenge! This lesson will discuss groups and teams and how to best approach them with your communications. It will also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.
Communicating During Organizational Change
During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, you'll look into what happens to the climate of the organization during times of change and learn how to communicate effectively when it counts the most.
Introduction to Interpersonal Skills
This lesson will begin to discuss the second major topic of the course: interpersonal skills. It will go over why these skills are important in any organization and look into a concept called emotional intelligence.
Personality Theory and Personality Types
Personalities! You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? You'll find out in this lesson. The lesson will begin by discussing the personality traits of introverts versus extroverts.
Personality Conflicts
This lesson will talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and this lesson will explore them all. It will do the same with another important trait: conscientiousness.
Personality Characteristics
In this lesson, you'll explore two more personality traits--neuroticism and openness to experience. As you learned before, people can be high, low, or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.
The Use of Power and Situational Leadership
A need for power? Does that seem a bit autocratic to even admit to? Most people have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? All of those questions will be answered in this lesson.
Using Interpersonal Skills Throughout Your Career
It's time to wrap up the discussion on interpersonal skills with some useful tips on how to use these new skills effectively—not just with your employees, but with your peers and your boss, as well.
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