Conflict Resolution for the Workplace

Course Description

Successful conflict resolvers are not born - they are trained. In this technological age, people often find it difficult to communicate face to face and there exists the very real possibility for miscommunication and conflict. Build your skills as an effective conflict resolver and mediator. Learn to recognize conflict patterns and what triggers and escalates conflict in others, master strategies that reduce conflict escalation, assert yourself confidently and give constructive feedback. These skills will help you work more productively and harmoniously with clients, colleagues and supervisors. Good agreements help you reach and exceed your own objectives and they leave the other party feeling more satisfied. See Course Outline. Read Course Reviews.

This Course is Part of the Following Certificate(s) and/or Course Series:

• Business Communication

• Conflict Management Essentials

• Core Leadership Development

• OACP - Office Administration Certificate Program (5 Levels)

Certificate programs at Chinook are available in a variety of disciplines and formats and can be completed in a short period of time. Certificate courses can be taken individually, and some courses can be applied towards more than one certificate. Participants are required to Register to receive a certificate. Course Series let you bundle, save time and money.